Privacy Policy
Last Updated: August 18, 2026
This Privacy Policy explains how SANA DISTRIBUTORS PVT LTD (“we”, “us”, or “our”) uses information in connection with SANA DISTRIBUTORS PVT LTD (the “App”).
SANA DISTRIBUTORS PVT LTD is a business application used to manage orders and related business operations. The App may use the WhatsApp Business Platform provided by Meta to send transactional messages to customers regarding their orders.
1. Our Use of WhatsApp
Our use of WhatsApp is limited to sending customer order-related utility messages, such as:
- Order confirmation
- Order received confirmation
- Order status updates
- Order processing notifications
- Order delivery or fulfillment notifications
- Other similar transactional communications directly related to a customer’s order
We do not use WhatsApp through our App for unrelated promotional or advertising communications.
2. Information Used for WhatsApp Messages
To send an order-related WhatsApp message, our system may process information necessary to deliver the message, which may include:
- Customer WhatsApp phone number
- Customer name, where required for the message
- Order number or reference
- Order-related information necessary to generate the notification
- Message delivery and status information
The information used for sending these messages is processed only for the purpose of providing the requested order-related communication.
3. We Do Not Store WhatsApp Customer Information
Our application does not maintain a separate database or customer profile containing WhatsApp customer information for the purpose of WhatsApp messaging.
We do not intentionally store customers’ WhatsApp conversations, WhatsApp profile information, or WhatsApp contact information as a separate customer database.
Information required to send an order-related message may be processed by our application and transmitted through the WhatsApp Business Platform. Any temporary processing is limited to what is necessary to provide the messaging functionality.
Where information is processed or retained by Meta or other infrastructure/service providers as part of delivering the message, that processing is subject to their respective terms and privacy policies.
4. Purpose of Processing
We process information related to WhatsApp messaging only as necessary to:
- Send order confirmation messages
- Send order-related utility notifications
- Deliver requested transactional communications
- Monitor message delivery status
- Troubleshoot messaging failures
- Maintain the security and reliability of our service
- Comply with applicable legal requirements
We do not use WhatsApp customer information for unrelated purposes.
5. No Sale of Personal Information
We do not sell, rent, or trade customer personal information.
We do not use WhatsApp customer information for third-party advertising or unrelated marketing purposes.
6. WhatsApp Business Platform and Meta
Our App uses the WhatsApp Business Platform provided by Meta Platforms, Inc. (“Meta”) to deliver order-related messages.
When a message is sent through the WhatsApp Business Platform, information required to deliver that message may be processed by Meta and WhatsApp.
Meta may process information in accordance with its own terms, policies, and privacy practices.
Our use of Meta services is subject to applicable Meta Platform Terms and policies.
7. Third-Party Service Providers
We may use trusted technology and infrastructure providers to operate our application and messaging functionality.
Such providers may process information only to the extent necessary to provide services such as:
- Application hosting
- Database and infrastructure services
- Message delivery
- Security
- Monitoring
- Technical support
We require service providers to handle information appropriately and in accordance with applicable contractual and legal requirements.
8. Data Security
We use reasonable technical and organizational measures to protect information processed through our application.
These measures may include access controls, authentication, secure communication, server security, monitoring, and other appropriate safeguards.
However, no internet-based system can be guaranteed to be completely secure.
9. Data Retention
We do not intentionally retain WhatsApp customer information in our application beyond what is necessary to provide the order-related messaging functionality.
Where information must be temporarily processed to send a message or obtain delivery status, it is handled only for the purposes necessary to operate the service.
Third-party platforms, including Meta, may have their own data retention practices that are governed by their respective policies.
10. Customer Rights and Data Requests
If you have questions regarding information processed through our services or wish to request information about our data practices, you may contact us using the contact details below.
Where applicable under local law, you may also request access to, correction of, or deletion of personal information that we control.
11. Children’s Privacy
Our services are intended for businesses and their customers and are not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our application, messaging functionality, business practices, or applicable legal requirements.
Any changes will be posted on this page and the “Last Updated” date will be updated accordingly.